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Hidden Visit

Hidden Visit provides mystery shopper assessments for small businesses, testing the complete journey from website visitor to paying customer. They evaluate website experience, contact ease, response time, telephone manner, follow-up and sales attempts, with industry-specific modules. Services include single audits, monthly plans and multi-location testing, plus social media enquiries and custom questions. Clients receive scored, quality-checked reports with observations and prioritised actions, and can start with a free automated first-impression report of their public website.

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Key facts

Business
Hidden Visit
Website
hiddenvisit.com
Category
Websites websites
Pages listed
72
Last checked

Frequently asked questions about Hidden Visit

What does Hidden Visit test in a mystery shop?

They test the complete customer journey including website experience, contact ease, response time, telephone manner, product explanation, trust, and follow-up, plus tailored industry checks.

Can I get a sample or free report?

Yes; Hidden Visit offers a free automated first-impression mystery shopper report that reviews your public website and gives a short scored report with quick wins.

What service options are available?

Options include a one-off customer journey audit, starter monthly plan, full customer-journey monthly plan and a multi-location monthly plan, plus social media and custom-question services.

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